Collecting your tickets
When you arrive, head to our Box Office to collect any pre-booked tickets, or you can buy on the night. Our Box Office team will be happy to help with anything you need, and can advise you about show running times, interval information and content advice. If you want to save time you can book online and use a print at home ticket so you can head straight into the auditorium.
Eating and drinking
Our Café bar provides top quality local drink and snacks, such as Lancaster’s own J.Atkinson & Co’s tea and coff ee and Lancaster Brewery’s Bottled Beers as well as Mrs Dowsons Ice cream to enjoy throughout your visit. Drinks and Ice Creams can be pre-ordered in advance when purchasing tickets, we can have them ready to collect on your arrival so there’s no need to queue. All our Drinks can be taken into the auditoria in our Vegware Biodegradable cups.
What to wear
There is no dress code so come as you are and enjoy. We do suggest that you dress appropriately for the weather; especially if you're heading to one of our outdoor screenings or performances.
Opening and closing times
Mon - Sat: 10.30am – 4pm. Events will start at the time advertised. Please arrive no earlier than 30 minutes to reduce queuing but in good time to be seated comfortably.
The Dukes is a short walk from both Lancaster train and bus station and there is a cycle rack not far from our front door.